OZ 365 Help Center — We're here for whatever you need
From opening an account to making a withdrawal — oz 365 has you covered every step of the way. Browse the topics below to find your answer, or reach out to our support team directly.
From opening an account to making a withdrawal — oz 365 has you covered every step of the way. Browse the topics below to find your answer, or reach out to our support team directly.
Select the type of issue you're facing
Everything related to registration, password reset, account verification, and security.
Issues and solutions for all payment methods including bKash, Nagad, and Rocket.
Learn about the Welcome Bonus, cashback, vouchers, and rollover requirements.
Bet type rules, odds calculation, and what happens when a match is cancelled.
Questions about Live Casino, slots, fishing games, and virtual games.
Using the site on a smartphone, loading issues, and browser settings.
KYC verification, two-step authentication, and reporting suspicious activity.
Set betting limits, take account breaks, and get help with problem gambling prevention.
The most frequently asked questions, answered here
Opening a new account at oz 365 only requires your mobile number and a password. You'll receive an OTP during registration — enter it and your account is ready to go. The whole process typically takes under three minutes.
If you've forgotten your password, click "Forgot Password?" on the login page. A reset code will be sent to your registered mobile number. Enter the code, set a new password, and you're done — the whole thing takes about five minutes.
Each person may only register one account at oz 365. Having multiple accounts can result in bonus cancellation and account suspension. Always stick to a single account.
To change your registered mobile number, contact us via Live Chat. Your number will be updated after your identity has been verified.
Entering the wrong password multiple times may temporarily lock your account. Wait 30 minutes and try again, or contact support.
All payment information in one place
Making payments at oz 365 is straightforward. You can deposit using any of the three mobile banking apps — bKash, Nagad, or Rocket. The minimum deposit is just ৳200, and funds are typically credited to your balance within 2–3 minutes.
Withdrawals follow the same process. After a win, funds are sent directly to your mobile banking account — typically within 5–15 minutes for standard members, and even faster for Gold or Platinum VIP members.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time | Status |
|---|---|---|---|---|
| bKash | ৳200 | ৳500 | 2–5 minutes | ✓ Active |
| Nagad | ৳200 | ৳500 | 2–5 minutes | ✓ Active |
| Rocket | ৳300 | ৳500 | 5–10 minutes | ✓ Active |
| USDT (TRC20) | $5 | $10 | 10–30 minutes | ✓ Active |
Deposits can sometimes be delayed due to network issues. Wait 15 minutes first. If the deposit still hasn't come through, grab your payment transaction ID (TxID) and send it to us via Live Chat.
Oz 365 keeps records of all payments, so providing the correct TxID allows us to resolve issues quickly.
How to Claim & Use Bonuses
Your first deposit at oz 365 automatically qualifies you for the Welcome Bonus. Keep in mind that bonus funds cannot be withdrawn directly — they become withdrawable only after the applicable rollover requirement has been met.
Example: if you receive a 100% bonus with a 5x rollover, you need to wager five times the total bonus amount before it is released. Many users find this calculation confusing — feel free to contact support for a detailed breakdown.
Weekly cashback, reload bonuses, and referral bonuses are also available. The latest details on all bonuses are updated on the oz 365 Promotions page.
Bonuses may be voided if multiple accounts are detected, registration details are found to be inaccurate, or terms are violated. Always register with correct information and follow the terms and conditions.
Know This Before You Bet
Oz 365 supports a variety of bet types. A single bet is the simplest — one outcome on one match. With an accumulator or combo bet, you combine multiple matches; if all selections win, the odds are multiplied together.
If a match is cancelled, your stake is generally refunded. Some markets may have their own specific rules, however. Full details can be found on the oz 365 Terms & Conditions page.
One match, one outcome. The best place to start.
Combine multiple matches for a chance to win big.
Place bets in real time while the match is in progress.
Having trouble while playing a game
If you get disconnected during a Live Casino game, don't worry — oz 365 keeps logs of all game sessions. Once you reconnect, the game will resume from exactly where it left off.
If you didn't receive free spins or a bonus didn't trigger on a slots game, let the support team know the game name and the time it occurred. Every game session is recorded.
If you have any doubts about the outcome of a game, contact us. oz 365 ensures RNG certification across all games.
We respond quickly to any issue
The fastest way to get help. Click the chat icon in the bottom corner of the site.
Avg. response time: 2 minutesFor complex issues or if you need to send documents, reach out via email.
support@oz365.imJoin our support channel on Telegram for updates and assistance all in one place.
24/7 OnlineProviding accurate information helps us resolve your issue faster
Include exactly what the problem is, when it started, and which game or transaction is affected. The more detail you provide, the faster we can resolve it.
For payment issues, keep your transaction ID and the time handy. For game issues, take a screenshot.
Send us a message directly on Live Chat — it's the fastest option. For more complex matters, send an email.
The oz 365 support team typically responds within 2 minutes on Live Chat and within 24 hours by email.
Frequently Asked Questions
Oz 365 believes betting should be a form of entertainment. If you feel betting is having a negative impact on your life, set account limits or take a break. oz 365 is ready to support you every step of the way.
Read our Responsible Gaming Policy